The type of personal information we collect  

We currently collect and process the following information: 

• Personal identifiers, contacts and characteristics (for example, name and contact details) 

• Website traffic information such as IP address, visitors and navigation information 

How we get the personal information and why we have it 

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

• Using our website and completing the ‘contact us’ information 

We use the information that you have given us in order to operate our business and communication with you in reply to your enquiry.   

We may share this information within our business to conduct business operations and to deal with your enquiry.  

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:  

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting office@empowercumbria.com 

(b) We have a contractual obligation. 

(c) We have a legal obligation. 

(d) We have a vital interest. 

(e) We need it to perform a public task. 

(f) We have a legitimate interest. 

How we store your personal information  

Your information is securely stored.  

We keep your name and contact details for the duration of our consensual business operations and for 6 years after all business ceases. We will then dispose your information by deleting your contact details from our database.  

Your data protection rights 

Under data protection law, you have rights including: 

Your right of access - You have the right to ask us for copies of your personal information.  

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.  

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.  

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at office@empowercumbria.com if you wish to make a request. 

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at office@empowercumbria.com 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address:             

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 

ICO website: https://www.ico.org.uk